Contact Cargado
Shippers, brokers, carriers and press: here is the fastest way to reach the person who can actually help.
Talk to us about your freight
Shippers use Cargado for market rate data, not the marketplace. Tell us which Mexico or Canada lanes you buy and how you buy them, spot or contract, and we will show you where your rates sit against what carriers are bidding. Anyone else with a question is welcome here too. A real person reads every message.
Who to reach
Shippers
Shippers do not join the marketplace, and they do not need to. Cargado gives you rate benchmarks built from carrier bids on Mexico and Canada lanes: in the platform, in Excel, through the API or inside partner platforms. Talk to us and we will point you to the right path. Email works too: contact@cargado.com.
Brokers
Thinking about moving cross-border freight on Cargado, or already doing it? The fastest path is a demo: book time with our team and we will walk through your lanes, your equipment, and the carrier depth behind them. Existing customers can reach their success team any time at success@cargado.com, and the Help Center covers the most common product questions.
Carriers
Carriers join Cargado at no cost. If you run cross-border or domestic Mexico freight, request access and our team will start verification. Questions about onboarding, documents, or your account go to carriers@cargado.com, in English or Spanish.
Press, partnerships, legal, and everything else
General inquiries and partnerships: contact@cargado.com. Press: press@cargado.com. Legal notices and privacy questions: legal@cargado.com. You can also find Cargado on X, LinkedIn, and Instagram.
Mailing address
Cargado, Inc.
2045 W Grand Ave Ste B, PMB 89961
Chicago, IL 60612-1577
This is our mailing address for correspondence and legal notices rather than a walk-in office.
What to expect when you write to us
A real person reads every message and routes it to the team that can actually help. Most messages get a reply within a business day or two; complex requests, and anything legal, can take longer. If you are not sure which address fits, use contact@cargado.com and we will get it to the right place.
Common questions
I'm a shipper. Who do I talk to?
Us, right here. Use the form on this page or write to contact@cargado.com, and we will come back with the right path: a direct Market Rates subscription, the Excel add-in, the API or a partner platform.
Can shippers join the Cargado marketplace?
No. The marketplace is for brokers, 3PLs and forwarders on one side and vetted carriers on the other. Shippers use Cargado for the rate data.
Which email address should I use?
Brokers and current customers write to success@cargado.com, carriers write to carriers@cargado.com, and everything else goes to contact@cargado.com. Legal notices go to legal@cargado.com. When in doubt, send it to contact@cargado.com and we will route it.
How quickly will I hear back?
Most messages get a reply within a business day or two. Legal and compliance requests can take longer because the right people need to review them. Product questions often get answered fastest through the Help Center at help.cargado.com.
Can I get support in Spanish?
Yes. The platform operates in English and Spanish, and the carrier team works in both languages every day. Write to carriers@cargado.com in whichever language you prefer.
Ready to talk?
Tell us about your freight and a person on our team will reply, usually within a business day or two.
