Security and trust

How Cargado decides who can use the marketplace, what the platform does to prevent fraud, and how we handle your data.

Who can use Cargado

Every carrier applies, and our team reviews the application before turning the account on. Broker accounts are created by Cargado under a signed agreement, so nobody can sign themselves up as a broker.

What carriers submit

What a carrier submits depends on where it is based: active FMCSA authority for U.S.-based carriers, tax, permit and company documents for Mexican carriers, and safety, incorporation and insurance documents for Canadian carriers. Our carrier vetting page lists every document and what happens to it.

See how Cargado vets carriers

After a carrier is approved

Our team is alerted when a carrier's USDOT status is no longer active, brokers can block carriers on their own postings, and we can deactivate any account.

Built to prevent fraud

These protections are built into the platform.

  • Blocks hold. Block a carrier on a posting and it can no longer see or bid on that freight.
  • No contact details before a match. Chat is set up to block phone numbers and emails until a bid or counteroffer on that load is accepted. After that, you can talk however you like.
  • A record of every offer. Bids, counteroffers, chat messages and the agreed rate are saved on the platform with timestamps.
  • No browsing by other brokers. Searching posted freight is limited to carrier accounts. Broker accounts cannot browse the load board.

Your data

Other broker accounts cannot browse your postings or see your carrier lists. Carriers eligible for a posting can see it, and Cargado staff can access your account to support you. For a security review, email legal@cargado.com, and we will work with your procurement process.

Common questions

Can a Mexican carrier on Cargado haul in the U.S.?

Mexican carriers can apply without a USDOT number, so don't assume one holds U.S. authority. If your load needs U.S. registration or authority, confirm the carrier has it before you tender.

Are CTPAT and OEA certifications verified?

No. Carriers enter CTPAT, OEA, FAST, CAAT and bonded details on their own profile. If your compliance process needs proof, ask the carrier for the certificate before you tender.

When can a broker and carrier swap phone numbers?

Once a bid or counteroffer on the load is accepted. Until then, keeping first contact in chat means the conversation stays on the record.

Does Cargado replace my own carrier onboarding?

No. Our review decides who can use the marketplace. Run your own onboarding and compliance checks before a carrier hauls for you.

Does Cargado handle freight payments?

No. Cargado is not a party to freight payments. You pay carriers the way you normally do.