Security and trust
How Cargado decides who can use the marketplace, what the platform does to prevent fraud, and how we handle your data.
Who can use Cargado
Every carrier applies, and our team reviews the application before turning the account on. Broker accounts are created by Cargado under a signed agreement, so nobody can sign themselves up as a broker.
What carriers submit
What a carrier submits depends on where it is based: active FMCSA authority for U.S.-based carriers, tax, permit and company documents for Mexican carriers, and safety, incorporation and insurance documents for Canadian carriers. Our carrier vetting page lists every document and what happens to it.
After a carrier is approved
Our team is alerted when a carrier's USDOT status is no longer active, brokers can block carriers on their own postings, and we can deactivate any account.
Built to prevent fraud
These protections are built into the platform.
Blocks hold.
Block a carrier on a posting and it can no longer see or bid on that freight.
No contact details before a match.
Chat is set up to block phone numbers and emails until a bid or counteroffer on that load is accepted. After that, you can talk however you like.
A record of every offer.
Bids, counteroffers, chat messages and the agreed rate are saved on the platform with timestamps.
No browsing by other brokers.
Searching posted freight is limited to carrier accounts. Broker accounts cannot browse other brokers' posted freight.
Your data
Other broker accounts cannot browse your postings or see your carrier lists. Carriers eligible for a posting can see it, and Cargado staff can access your account to support you. For a security review, email legal@cargado.com, and we will work with your procurement process.
Common questions
Not yet. We are working toward SOC 2 and can walk your security team through how the platform handles data.