13
Scaling your first year

How to build Mexico freight in your first year

1
min read
Part
5
of 5
Chapter
13
of 13

The biggest mistake: Overbuilding too early

A simple stage model

  1. Stage 1: Getting started (0–5 customers)One internal champion learns the lanes and processFocus: Repeatability, not scale
  2. Stage 2: Building momentum (weekly volume)Mexico becomes proactive, not reactiveGoal: Enable the whole sales floor with a clear motion: “Hi, do you have any Mexico freight?"
  3. Stage 3: Operations investment (daily volume)Hire or assign a Spanish-fluent ops coordinatorBuild SOPs and repeatable document checks
  4. Stage 4: Full department (serious weekly volume)Dedicated roles across sales and opsConsider border presence when volume demands it

What we track early

  1. Lanes by crossing city
  2. Weekly volume per customer
  3. Execution issues (docs, broker confirmation, crossing time)
  4. Carrier bench depth per lane

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