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Workspaces and teams: who sees your freight, and who hears about it

Do you need more than one workspace? How workspaces organize freight, how teams decide who gets bid alerts, and how to set both up.

Broker
Updated
October 19, 2026

Walkthrough

Where to find it in the app

The short version

Workspaces hold freight

Every load and lane sits in exactly one workspace, like a file in a folder.

Teams hold people

A load's coverage team and coverage owner get its bid and chat alerts.

Need more than one workspace?

Only if offices, branches or agent groups keep their freight apart. Every account starts with one workspace and a General team.

Who sees a workspace's freight?

Anyone at your company, unless it's private. Who sees what

Who gets bid and chat alerts?

The coverage owner, plus the coverage team: everyone or just managers, per the team's setting. How alerts work

Who can change all this?

Owners and Admins. Members can see teams and workspaces but can't change them. Make one private

Who sees which freight?

The workspace menu on the Freight page picks the freight you see.

Top: the whole app, dimmed, with the workspace menu on the Freight page open and highlighted. Bottom, zoomed in: the workspace menu with Laredo Agent Office checked under My workspaces, Chicago Office and Pied Piper Logistics unchecked under Other workspaces, and the Show archived workspaces switch turned off. Badge 1 marks My workspaces. Badge 2 marks Other workspaces. Badge 3 marks Show archived workspaces.
  1. My workspaces: yours, by name or through a team. Checked for you.
  2. Other workspaces: the rest of your company's. Check one to see its freight.
  3. Show archived workspaces: brings archived ones back into the list.

Important: A private workspace doesn't appear in the menu for people who aren't members. Admins and Owners always see it.

How does freight get into a workspace?

Top: the whole app, dimmed, with the Workspace section of the Post freight form highlighted. Bottom, zoomed in: the Workspace section, Assign this freight to a workspace, with the required question Which workspace will own this freight? set to Laredo Agent Office (LAR-02) [Member]. Badge 1 marks Workspace. Badge 2 marks the workspace list.
  1. Workspace: pick it when you post. It shows only if you have more than one workspace.
  2. Which workspace will own this freight?: [Member] marks the ones you belong to.
  • From your TMS: the workspace whose TMS Workspace ID matches the one your TMS sends.
  • In a freight group: the group's workspace.
  • Anything else: your default workspace.

Tip: To move freight, edit it and choose another workspace. It's locked if your TMS controls the workspace, and freight in a freight group has to leave the group first.

Who hears about bids and chats?

The load's Coverage Owner and Coverage Team. You set both on the last step of Post freight.

Top: the whole app, dimmed, with the coverage fields on the last step of Post freight highlighted. Bottom, zoomed in: Coverage Team set to Mexico team, Coverage Owner set to Sofia Ramos, and the note Only coverage owners and team managers will be added to new chats, with the link Change this team setting. Badge 1 marks Coverage Team. Badge 2 marks Coverage Owner. Badge 3 marks the note.
  1. Coverage Team: only teams in the load's workspace are listed. Add the team to the workspace first.
  2. Coverage Owner: always gets the load's bid and match alerts and joins its new chats.
  3. Change this team setting: who from the team joins new chats, with a link to the team.

How much of the team hears depends on one team setting:

Top: the whole app, dimmed, with the Mexico team page under Teams in your profile highlighted. Bottom, zoomed in: the Mexico team card with Team name, Email and Who should receive notifications? set to Freight owner and managers only, then 2 members, Luis Herrera as Manager and Sofia Ramos as Team Member. Badge 1 marks Who should receive notifications? Badge 2 marks the Manager role.
  1. Who should receive notifications?: Entire team, or Freight owner and managers only. New teams start on managers only.
  2. Manager: a role you set on the team, not a reporting line.

Important: If a team is set to managers only, has no managers, and the load has no coverage owner, the whole team is notified.

Try it with an example company

Try it

Pied Piper Logistics

An example company with three workspaces and three teams. Pick a person to see which loads they see and which ones they get alerts for.

Who are you?
Settings an Admin can change

Make a workspace private or rename it

Owners and Admins only.

Step 1: Open Workspaces from your profile menu

Open your profile menu at the bottom-left. Under Organization, choose Workspaces, then the workspace.

Top: the whole app, dimmed, with the open profile menu highlighted and marked Step 1. Bottom, zoomed in: the profile menu for Pied Piper Logistics with the Organization section (Members, Teams, Workspaces, Billing and, on some accounts, Organization Profile) and the My Profile section. Badge 1 marks Workspaces.
  1. Workspaces: the list of workspaces you can access.

Step 2: Change the Workspace Name and save

Change Workspace Name, then choose Save.

Top: the whole app, dimmed, with the Workspace Name field highlighted and marked Step 2. Bottom, zoomed in: the settings card for Laredo Agent Office with Workspace Name, Memberships with Add Teams and Users, the Make workspace private switch, the Archive this workspace switch and the Save button. Badge 1 marks Workspace Name. Badge 2 marks Save.
  1. Workspace Name: what everyone sees.
  2. Save: nothing changes until you save.

Step 3: Turn on Make workspace private

Turn on Make workspace private, then choose Save.

Top: the whole app, dimmed, with the two switches at the bottom of the settings card highlighted and marked Step 3. Bottom, zoomed in: the same settings card with the Make workspace private switch turned on, the Archive this workspace switch turned off and the Save button. Badge 1 marks Make workspace private. Badge 2 marks Archive this workspace. Badge 3 marks Save.
  1. Make workspace private: only its members (under Memberships), Admins and Owners see it.
  2. Archive this workspace: for one you no longer use.
  3. Save: applies it.

Important: Your default workspace can't be made private or archived.

If your TMS sends the coverage team

This works only for loads a lane rule auto posts.

Top: the whole app, dimmed, with a lane rule's Auto Posting Configuration highlighted on its Posting tab. Bottom, zoomed in: Coverage ownership with Use Teams and Users from TMS selected, the note Set a fallback if the TMS does not provide either a user or a team, Fallback Coverage Owner set to Dan Brooks, Fallback Coverage Team set to General, and Use Specific Team and User below it. Badge 1 marks Use Teams and Users from TMS. Badge 2 marks the two fallbacks.
  1. Use Teams and Users from TMS: in the lane rule's Auto Posting Configuration.
  2. Fallbacks: used when the TMS user or team doesn't map.

Then, in your integration settings, open Mappings and match each TMS team (Teams tab) and person (Users tab).

Important: A mapped TMS team gets the load's alerts and chats even if it isn't in the load's workspace, including a private one. Check your mappings when you make a workspace private.

Tip: For one team on every load a rule posts, choose Use Specific Team and User.

Good to know

  • Fewer questions: with one workspace, the posting form skips the workspace question. With one active team in a workspace, it skips the coverage team.
  • Find your loads: filter the Freight page by Covered By Your Teams or Covered By You.
  • Who can change what: Owners and Admins manage workspaces, teams, members and notification settings. Members can look but not change. Billing admin alone adds none of this.
  • Archiving: it doesn't move or close freight, and the app can't post to an archived workspace. If your TMS sends workspace IDs, clear its TMS Workspace ID before archiving, or synced loads can still land in it.
  • Teams: deactivated, never deleted. A deactivated team can't cover freight. Names must be unique.
  • More: Manage your team covers inviting people. To change your default workspace, email success@cargado.com. Carrier accounts don't have teams or workspaces.

Still stuck?

Email us and a person on our team will answer. Send the posting link or a screenshot if you have one.

carriers@cargado.comfor carrierssuccess@cargado.comfor brokers and shippers

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