← Help center

Integrations

Connect Cargado to your TMS so nobody retypes a load.

Get started in nine minutes

The whole loop for a new account: set it up, price it, post it, work the bids.

Install and use the Excel add-in

The actual steps: what your Microsoft 365 admin does once, what you do the first time you open it, and how to price a whole RFP.

Your first week: five things brokers ask us

Five things brokers tell us on their first call after signing, and what is actually true.

Part 1 · Set up your account

The right people invited, freight split the way your desk works, and your own carrier vetting still in charge.

Part 2 · Price it first

A rate on the lane before you quote it: in the app, in Excel for a whole RFP, or through the API.

Part 3 · Post it right

A posting carriers actually bid on, and the three habits worth building from day one.

Part 4 · Work your bids

Every bid answered, a carrier booked, and loads flowing straight out of your TMS.

Two-factor authentication: set it up, and what to do if you are locked out

Connect an authenticator app, a text message or a passkey, and the one step that gets you back in if you lose your device.

Cancel, pause or close your account

There is no self-serve cancel button. Here is who to email and what to expect.

"There is already a user with this email" when you invite someone

What that error means, the two cases behind it, and how to get your teammate in.

Your DOT, MC, RFC, NSC, CVOR and NIR numbers

Which identifier Cargado asks a carrier for, country by country, and what each error message means.

Why you cannot bid on a posting

What blocks a bid, what does not, and what the generic message actually means.

After a match: reaching the carrier, or the broker

What the match message gives you, where the chat is, and how contact details actually get exchanged.

Find your invoice, and change where it is sent

Where invoices live, who on your team can see them, and how carriers get paid.

Plan limits, and what the usage warning emails mean

What counts against your plan, what happens when you reach the limit, and who can lift it.

Block a carrier from your freight

The Do Not Use list: per posting you can do it yourself, company-wide we do it for you.

Change your language, and read chat in your own

Where the language setting lives, which languages we support, and how chat translation works.

Does the market rate include fuel?

Yes. The low, mid and high bands are all-in rates.

Get an API key without going through your success manager

Any admin can create an API key from Settings. Here is the flow, what the permissions mean, and where MCP differs.