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Reset your password

The reset link on the sign-in page, and what to check when the email does not arrive.

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Updated
October 2, 2026

Start here: get to the sign-in page

Go to cargado.com and choose Log in at the top right. On a phone, open the menu (☰) first. You can also go straight to app.cargado.com. Both take you to the Cargado sign-in page at account.cargado.com.

Top: the cargado.com home page, dimmed, with Log in at the top right highlighted and marked Start here. Bottom, zoomed in: the cargado.com header with Log in marked 1, an arrow to the sign-in page, and the browser address bar account.cargado.com/u/login marked 2 above the Welcome, Log in to Cargado card with Email address, Can't log in to your account? and Continue.
  1. Log in: at the top right of cargado.com.
  2. account.cargado.com: the sign-in page. Type your email address and choose Continue, then enter your password.

Which screen are you seeing?

"I can't log in" can mean three different things. Screens 1 and 2 come up right after you enter your password on that sign-in page. Screen 3 comes up after you open an invite. Match your screen first.

Three sign-in screens, one above the other, each numbered with a label. 1, Wrong email or password: reset it: the Enter Your Password screen with the error Wrong email or password under the password field and the Reset password link highlighted. 2, Asks for a code: that is MFA: Verify Your Identity with a code field. 3, User already exists: sign in instead: the Accept your invitation to sign up screen with the error The user already exists. and the Log in link highlighted.
  1. An error saying the email or password is wrong, or you just forgot it: follow the 3 steps below.
  2. Verify Your Identity, asking for a code: your password worked. This is multi-factor authentication (MFA). See Multi-factor authentication (MFA).
  3. An error saying the user already exists, after you clicked an invite: you already have a Cargado login. See If you were invited.

In 3 steps

  1. Choose Can't log in to your account?
  2. Enter your email and choose Continue
  3. Open the email and choose Confirm

You reset your password from the sign-in page at account.cargado.com.

Step 1: Choose Can't log in to your account?

Go to the sign-in page (see Start here). Under the email field, choose Can't log in to your account?.

Top: the whole sign-in page at account.cargado.com, dimmed, with the Can't log in to your account? link highlighted and marked Step 1. Bottom, zoomed in: the sign-in card with Welcome, Log in to Cargado, the Email address field, the Can't log in to your account? link, Continue, and the passkey and Microsoft Account options. Badge 1 marks Can't log in to your account?.
  1. Can't log in to your account?: opens the Forgot Your Password? screen.

Already typed your email? On the screen that asks for your password, choose Reset password instead.

Step 2: Enter your email and choose Continue

On the Forgot Your Password? screen, enter your email and choose Continue.

Top: the whole Forgot Your Password? page, dimmed, with the email field and the Continue button highlighted and marked Step 2. Bottom, zoomed in: the Forgot Your Password? card with the Email address field, Continue and Back to Cargado. Badge 1 marks Email address. Badge 2 marks Continue.
  1. Email address: the email you use to sign in to Cargado, usually your work email. Check the spelling.
  2. Continue: sends you an email with instructions to reset your password.

Step 3: Open the email and choose Confirm

You get an email with a link, not a code. Open it, choose Confirm, and pick a new password.

Top: an email inbox with the Reset your password on Cargado email from Cargado highlighted and marked Step 3. Bottom, zoomed in: the email, You have submitted a password change request!, If it was you, confirm the password change, the link to account.cargado.com, and the Confirm button. Badge 1 marks Confirm.
  1. Confirm: opens a page at account.cargado.com where you choose your new password.

Important: Before you type your Cargado password, check that the domain in your browser's address bar is exactly account.cargado.com. If a page asking for your Cargado password is on any other domain, do not enter it.

Tip: If the email does not arrive, give it a few minutes, then check your spam or junk folder.

If you were invited

A new teammate's first step is the invite email from Cargado. Choose Accept Invitation and create your password there. Each invite is for one person, so use your own.

Top: an email inbox with the Cargado invitation email highlighted. Bottom, zoomed in: the invitation email from Cargado, Hi and your first name, the line saying who added you to your company's account on Cargado, and the Accept Invitation button. Badge 1 marks Accept Invitation.
  1. Accept Invitation: opens the sign-in page, where you create your password.
  • Open the invite in a web browser: if the link opens the Cargado phone app and sends you to sign in, copy the link and paste it into a browser instead.
  • It says the user already exists: you made a Cargado login before, maybe for another company. Sign in with that email instead of creating a new one. Forgot that password? Follow the 3 steps above.
  • It says the invitation is no longer valid: invites expire after 30 days. Ask the person who invited you to send a new one.

Good to know

  • If the email still does not arrive: make sure you typed the email you use to sign in. A company email filter can also hold it; ask your IT team to check. Still nothing? Email us from the email you sign in with: brokers at success@cargado.com, carriers at carriers@cargado.com.
  • If the sign-in page keeps failing: open it in a private or incognito window and try again.
  • Asked to sign in again? That is normal after 14 days without using Cargado. Your password has not changed.
  • After the reset: if your account uses MFA, you are still asked for your code. Lost that too? See Multi-factor authentication (MFA).

Still stuck?

Email us and a person on our team will answer. Send the posting link or a screenshot if you have one.

carriers@cargado.comfor carrierssuccess@cargado.comfor brokers and shippers

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