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How do I control my Cargado notifications?

Choose email, WhatsApp or push for your bid, chat and posting updates. These switches are for your account only, and one must stay on.

Broker
Updated
October 2, 2026

In 3 steps

  1. Open My Notifications
  2. Turn channels on or off
  3. Add your number when you turn on WhatsApp

Cargado notifies you about bids, counters, chat messages, matches and posting updates. You choose which channels carry them from My Notifications, and those switches are yours alone; organization and team settings separately decide who gets notified.

Step 1: Open My Notifications

Click your avatar at the bottom of the left rail, then choose My Notifications under My Profile.

Top: the Cargado app, dimmed, with the account menu open above the avatar in the left rail, highlighted and marked Step 1. Bottom, zoomed in: the account menu with Mateo Sanders at Pied Piper Logistics at the top, the Organization section with Members, Teams, Workspaces and Billing, and the My Profile section with Personal Information and My Notifications. Badge 1 marks the top of the menu. Badge 2 marks My Notifications.
Example: the account, settings and phone number shown are fictional.
  1. Your account menu. It opens from your avatar at the bottom of the left rail. The items under Organization depend on your role and your organization.
  2. My Notifications, under My Profile.

Step 2: Turn channels on or off

Under Bids, chats & posting updates, switch Email, WhatsApp and Push notification on or off. At least one channel has to stay on.

Top: the Notification settings page, dimmed, with the Bids, chats and posting updates card highlighted and marked Step 2. Bottom, zoomed in: the card with the note At least one notification channel is required and three switches: Email on, WhatsApp on, Push notification off. Badge 1 marks the card title. Badge 2 marks the switches.
Example: the account, settings and phone number shown are fictional.
  1. Bids, chats & posting updates: the one setting that covers all of them.
  2. The Email, WhatsApp and Push notification switches. Keep at least one on.

Step 3: Add your number when you turn on WhatsApp

If WhatsApp is not yet enabled for your account, switching it on opens a dialog that asks for your phone number. Enter it and choose Continue to opt in to these notifications on WhatsApp.

Top: the Notification settings page, dimmed, with the Get load updates in WhatsApp dialog open over it, highlighted and marked Step 3. Bottom, zoomed in: the dialog with the title, the description, a phone number field reading +52 81 5550 0123, a Continue button and a Skip link. Badge 1 marks the phone number field. Badge 2 marks Continue.
Example: the account, settings and phone number shown are fictional.
  1. The phone number WhatsApp updates go to.
  2. Continue saves it and turns WhatsApp on.

Tip: Cargado also translates chat messages between languages. See Change your language for how that works and how to stop automatic translation for a language you know.

Good to know

  • What you get notified about: new bids, counterbids, matches and chat messages on your postings, plus posting lifecycle updates like a posting being removed, all live under one setting: Bids, chats & posting updates.
  • Your switches are personal: these switches control your personal channels. Organization and team settings separately control who receives notifications. If you have the Admin role, you decide who on each team is notified: open Teams under Organization in your profile menu, open a team, and set Who should receive notifications? to Entire team or Freight owner and managers only. If a teammate is not getting notifications on freight they work, the team's recipient setting, their own channels and their device's push permission are all worth checking.

Still stuck?

Email us and a person on our team will answer. Send the posting link or a screenshot if you have one.

carriers@cargado.comfor carrierssuccess@cargado.comfor brokers and shippers

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