Help center
›
Account and billing
account-and-billing

How do I control my Cargado notifications?

Turn bid, chat and posting alerts on or off, and choose email, WhatsApp or push for your own account.

Broker
Updated
September 21, 2026

Cargado notifies you about bids, counters, chat messages, matches and posting updates. You choose which channels carry them from My Notifications, and the setting belongs to you, not your whole company.

What you get notified about

New bids, counterbids, matches and chat messages on your postings, plus posting lifecycle updates like a posting being removed, all live under one setting: Bids, chats & posting updates.

Where to set your channels

Step 1: Open My Notifications

Click your avatar, then choose My Notifications under My Profile.

The account menu with My Notifications outlined in blue under My Profile.
My Notifications is in the account menu, under My Profile.

Step 2: Turn channels on or off

Under Bids, chats & posting updates, switch Email, WhatsApp and Push notification on or off. At least one channel has to stay on.

Notification settings for bids, chats and posting updates, with the note "At least one notification channel is required." The Email, WhatsApp and Push notification switches are outlined in blue; Email and WhatsApp are on.
Keep at least one channel on.

Turning on WhatsApp

The first time you turn on WhatsApp, Cargado asks for a phone number before it will send anything. Enter it and confirm to opt in.

The "Get load updates in WhatsApp" prompt with the phone number field outlined in blue, a Continue button and a Skip link.
Turning WhatsApp on asks for the number to send updates to.

Your setting is personal, not company-wide

Everyone on your team sets their own channels for their own account. There is no single switch that changes notifications for the whole company. If you have the Admin role, you also decide who on each team is notified. Open Teams under Organization in your profile menu, open a team, and set Who should receive notifications? to Entire team or Freight owner and managers only. If a teammate is not getting notifications on freight they work, check this setting first.

Tip: Cargado also translates chat messages between languages. See Change your language for how that works and how to turn it off.

Still stuck?

Email us and a person on our team will answer. Send the posting link or a screenshot if you have one.

carriers@cargado.comfor carrierssuccess@cargado.comfor brokers and shippers

Related articles

Get started in nine minutes
The whole loop for a new account: set it up, price it, post it, work the bids.
getting-started
Install and use the Excel add-in
How your Microsoft 365 admin deploys the add-in, how you sign in with your Cargado login, and every function it gives you.
market-rates
Your first week: five things brokers ask us
Five things brokers tell us on their first call after signing, and what is actually true.
getting-started
Part 1 · Set up your account
The right people invited, freight split the way your desk works, and your own carrier vetting still in charge.
getting-started
Part 2 · Price it first
A rate on the lane before you quote it: in the app, in Excel for a whole RFP, or through the API.
getting-started
Part 3 · Post it right
A posting carriers actually bid on, and the three habits worth building from day one.
getting-started
Part 4 · Work your bids
Every bid answered, a carrier booked, and loads flowing straight out of your TMS.
getting-started
Two-factor authentication: set it up, and what to do if you are locked out
Connect an authenticator app, a text message or a passkey, and the one step that gets you back in if you lose your device.
account-access
Cancel, pause or close your account
There is no self-serve cancel button. Here is who to email and what to expect.
account-and-billing
"There is already a user with this email" when you invite someone
What that error means, the two cases behind it, and how to get your teammate in.
account-access
Your DOT, MC, RFC, NSC, CVOR and NIR numbers
Which identifier Cargado asks a carrier for, country by country, and what each error message means.
getting-started
Why you cannot bid on a posting
What blocks a bid, what does not, and what the generic message actually means.
the-marketplace
After a match: reaching the carrier, or the broker
What the match message gives you, where the chat is, and how contact details get exchanged.
the-marketplace
Find your invoice, and change where it is sent
Where invoices live, who on your team can see them, and how carriers get paid.
account-and-billing
Plan limits, and what the usage warning emails mean
What counts against your plan, what happens when you reach the limit, and who can lift it.
account-and-billing
Block a carrier from your freight
The Do Not Use list: per posting you can do it yourself, company-wide we do it for you.
the-marketplace
Change your language, and read chat in your own
Where the language setting lives, which languages we support, and how chat translation works.
language-support
Does the market rate include fuel?
Yes. The low, mid and high figures include fuel, in the app, in Excel and through the API.
market-rates
Get an API key for your integration
How to get an API key if you are not on McLeod, Tai or Turvo, and what the permissions mean.
integrations
How you get paid after you win a load
Cargado does not pay for the load. What happens between the match and your invoice, and who to ask about payment.
account-and-billing
Getting approved as a carrier
What the application asks for in the United States, Mexico and Canada, and the steps after your invite.
getting-started
Post a round trip or a multi-stop load
Two options on the posting form you already use: the Round Trip checkbox, and extra pickups and deliveries.
the-marketplace
Post LTL or partial freight
There is no separate LTL mode. Post it as a partial, and give carriers the size so they can fit it.
the-marketplace
Rename a workspace, or make it private
Where workspace settings live, who can change them, and exactly what private does.
account-and-billing
Filter the freight you see: hazmat, trailer, crossing and more
Every filter in freight search, including how to hide hazmat, overweight and oversized loads.
the-marketplace
Desktop app, mobile app or browser
They are the same Cargado. Where to get the apps, and the one real difference: notifications.
getting-started
Reset your password
The reset link on the sign-in page, and what to check when the email does not arrive.
account-access
Point someone to a specific posting
Postings do not show carriers a load number. Send the posting link instead.
the-marketplace
Persona física and persona moral: when you have two profiles
Why a change of taxpayer type means a new carrier profile, and how to retire the old one.
getting-started
Why isn't my posting getting bids?
What Cargado's matching engine looks at when it notifies carriers, and the fixes that bring bids back.
the-marketplace
How to read a market rate
What Low, Mid, High and Confidence mean on a Cargado market rate, plus the 12-week chart, extended markets and currency.
market-rates
What does a TMS integration do?
A TMS integration syncs loads, rates and carrier status into Cargado automatically; Cargado sets it up with your team.
integrations
Look up a market rate in the app
Price one lane on the Rates tab: trailer, origin, destination, crossing and currency, then read, share or post from the result.
market-rates
How Cargado vets carriers
Cargado checks a carrier's authority and identifiers before they can bid; your own onboarding still decides who you dispatch.
the-marketplace
Why is there no market rate for my lane?
What each no-rate message means, in the app, Excel and the API, and what to do next, including posting the lane as a potential.
market-rates
Manage your team: invites, roles and access
Invite teammates, pick their role, change an admin and deactivate access from Organization > Members.
account-and-billing
Price a bid file in Excel
Price a whole RFP with the Excel add-in: map your wording, check one row, then fill Cargado formulas down your own bid file.
market-rates
How do I cover Mexico freight?
Cargado carries its own vetted network of Mexican carriers, so you don't need a Mexico onboarding pipeline to reach them.
the-marketplace
Get market rates through the API
What the Market Rates API returns, how to get a key, and what to know about batching, caching and test data before you build.
market-rates
How do I control my Cargado notifications?
Turn bid, chat and posting alerts on or off, and choose email, WhatsApp or push for your own account.
account-and-billing
Download the weekly market rate export
With a custom Enterprise plan, download a weekly CSV of market rates for every lane Cargado prices, through the API.
market-rates
Which border crossing should I put on a posting?
The crossing field only appears on cross-border loads, is required, and decides which carriers your posting reaches.
the-marketplace
Market Rates for carriers
Carriers with Market Rates turned on can price cross-border lanes on the Rates tab. It is in beta and free while in beta.
market-rates
Post flatbed, oversize, power-only and other special moves
Flatbed, RGN, oversize and power-only post directly. Transload needs two postings, drayage has no posting yet, and tanker is not supported.
the-marketplace