Why does my posting say Respond?

Respond means a carrier's bid is waiting for your answer. Find it in Pending Bids, join the chat, then accept, counter or reject.

Broker

Updated

September 30, 2026

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Respond means a carrier has bid on your posting and nobody on your team has answered yet. It goes away when someone accepts, counters or rejects that bid. A chat message alone does not clear it.

At a glance

Open Freight, then Pending Bids.
Open the posting and choose Join chat if you are not in it yet.
Choose Accept, Counter or Reject.

Step 1: Find the bids waiting on you

Open the Freight tab and choose Pending Bids in the left menu. The number next to it counts your own postings that have a bid nobody has answered yet. It stays the same when you change the view below.

The full Cargado broker app in a browser window at app.cargado.com, on the Freight page. Callout 1 marks Pending Bids, with a red count of 2, in the blue Freight menu on the left. Callout 2 marks the ownership switch at the top left of the list, set to the single-person icon. The list shows three postings covered by Mateo Sanders: two say Respond and one says Countered. — Where to look: Pending Bids (1) is in the Freight menu, and the ownership switch (2) sits at the top left of the list.

The Freight left menu's Pending Bids item with a red count of 2, outlined in blue, above three postings covered by Mateo Sanders: two with a red Respond status and one with a yellow Countered status. — Pending Bids lists your postings with a bid waiting on you. The number counts the ones that say Respond.

At first you only see freight you cover. To see more, use the switch at the top left of the list. Point at each icon to see its name:

Covered By Anyone: every posting in your company.
Covered By Your Teams: freight covered by anyone on your teams.
Covered By You: your own freight. This is where the list starts.

The ownership switch at the top left of the list, outlined in blue, shown at twice its size: three person icons, the single-person icon selected, and the tooltip "Covered By Your Teams" over the middle icon. — Point at each icon to see its name. The list starts on Covered By You.

Tip: A manager can switch to Covered By Your Teams to see every bid the team still owes an answer on.

Step 2: Open the posting and join the chat

Click the posting. Its chat with the carrier opens on the right.

Posting PP-20418, Monterrey, NLE to Chattanooga, TN, open over the Freight page on its Coverage tab, which shows a red Respond tag. Carriers are listed on the left with Los Fletes Hermanos selected; its chat is on the right with two messages from Daniel Reyes. Callout 3 marks the Join chat button at the bottom of the chat. — Open the posting from the list. On the Coverage tab, the chat with the carrier is on the right, and Join chat (3) is at the bottom.

The chat with Los Fletes Hermanos on a posting, read-only: two messages from Daniel Reyes, then the prompt "Want to be part of the conversation?" with a black Join chat button outlined in blue. — Not in the chat yet? Choose Join chat first.

You are in the chat from the start if you own coverage on the posting, or if you are on its coverage team and the team adds everyone to its chats. Otherwise, choose Join chat at the bottom. That includes the person who posted it when someone else owns coverage. The Accept, Counter and Reject buttons appear once you join, and so does the message box.

Step 3: Accept, counter or reject

Accept: you book the carrier at their rate. A Load comes off the board and its other bids close. A Lane stays posted for your next carrier. Both teams get the match email, and you assign the carrier in your TMS as usual.
Counter: enter a lower rate and choose Send … counterbid. The button shows your rate. Your counter must be below the carrier's bid.
Reject: the carrier learns it is not a fit and can bid again. You cannot undo a reject.

The same posting after joining the chat: below the messages, the bid bar reads "Bid: USD $3,700" with Accept, Counter and Reject, marked by callout 4, above the message box. — After you join, the bid bar (4) appears above the message box.

The bid bar in the chat reading "Bid: USD $3,700", with the Accept, Counter and Reject buttons outlined in blue. — Once you join, answer the bid with Accept, Counter or Reject.

The "Counterbid Los Fletes Hermanos" dialog: Current bid $3,700, "Enter your counterbid" filled in with 3,450 USD, and the Send $3,450 counterbid button outlined in blue. — Your counter must be lower than the carrier's bid.

Tip: Rejecting does not include a note. To tell the carrier why, send a line in the chat as well.

Step 4: Check that Respond cleared

Once no bid on the posting is waiting for an answer, Respond goes away.

After a counter, the status reads Countered and the posting stays in Pending Bids until the carrier answers.
If the carrier turns down your counter, their original bid is open again and Respond comes back.
If the carrier withdraws the bid, or you take the posting down, the bid closes on its own.

Important: Replying in the chat does not clear Respond. Only an answer to the bid does.

Keep team managers in every chat

You can have team managers added to every new chat on the team's freight, so they can answer bids without joining first.

To reach the team setting, open your profile menu and choose Teams (5).

The page for the team Laredo Cross-Border in the Pied Piper Logistics organization settings. Callout 6 marks the setting "Who should receive notifications?" with Freight owner and managers only selected. The team's three members are listed below it. — Open the team, then set Who should receive notifications? (6).

The team setting "Who should receive notifications?" with Entire team and, selected and outlined in blue, Freight owner and managers only. — Choose Freight owner and managers only to add managers to every new chat on the team's freight.

Open your profile menu and choose Teams.
Open the team.
Under Who should receive notifications?, choose Freight owner and managers only. Entire team adds every team member instead.

The setting applies to chats that start after you save it. A company admin can change it on any team. Other members can change it only on teams they created.