Cancel, pause or close your account

There is no button in Cargado that cancels, pauses or closes an account. Email success@cargado.com, or tell your success manager, and we handle it from our side.

We would rather hear why first. A good share of the accounts that ask to cancel are accounts where the freight was posted in a way carriers were never going to bid on, and that is fixable in an afternoon. Send us one posting that is not getting bids before you send the cancellation, and let us look at it.

What you might be seeing instead

Two screens look like a cancellation but are not one you triggered.

• Your subscription is paused. This appears when billing has lapsed, usually a card that expired or a failed payment. You are not being charged while it shows. Contact us and we will resume it.
• Your account is inactive. This is set by us, not by billing. Contact us and we will tell you why and put it right.

Neither screen has a self-serve way back, by design. Both are one email to fix.

What to include

Your company name, the email on the account, and whether you want to stop entirely or pause for a period. If you are pausing around a seasonal lull, say when you expect to be back, and we will line the restart up with it.