Why is there no market rate for my lane?

A lane with no market rate almost always means there were too few recent carrier bids on it to publish a reliable band. It does not mean no carrier runs it. Here is what each message means and what to do about it.

"We don't have enough data on this lane"

Cargado checks the trailing 12 weeks and leaves out any week without enough data. If every week comes up short, you get this message instead of a guess. The same case reads No rates found for the given input in the Excel add-in and the API. On a posting, the Market Rate card shows No data available for this lane.

What to do:

• Check the trailer. Rates are priced by trailer category, so try the closest standard trailer you would accept.
• On a Mexico lane, check the crossing. A different crossing is a different lane.
• Post it. Click Post as a potential under the message to open a new posting with the lane filled in. Carriers bid knowing the freight may not move, and those bids tell you where the lane prices.

Tip: market rates are built from bids on the marketplace, so posting a thin lane is also how it gets a rate next time.

"(extended market)" in the header

This is a rate, not an error. When one end of the lane did not have enough data at its own market, Cargado used a wider area around it. Expect a less certain band, and read the confidence label before you quote. See How to read a market rate.

A place Cargado could not find

In the app you must pick a suggestion from the Origin and Destination lists, so this is rare there. In Excel and the API, places are typed as text and Cargado looks them up. If it cannot match a place to a market, you see Could not geocode stop. Add the state or province and the country, for example "Monterrey, NLE, MX", or use a postal code.

Moves Market Rates does not price

There is no input for hazmat, team drivers, oversize or overweight, partial truckload or round trips, and the posting page does not show a Market Rate card for those moves. Post them and let carriers price them.

"Market rate lookups limit reached"

This means your company has used the lookups included in its plan for the period. The message shows when the limit resets. A billing admin sees Enable on-demand. Everyone else sees Request on-demand, which asks your own billing admins. See Plan limits, and what the usage warning emails mean.

Something else went wrong

Other errors show as a red banner at the top of the Rates page for a few seconds. Try again. If it keeps happening, email success@cargado.com with the lane and the message.