Where invoices live, who on your team can see them, and how carriers get paid.
Your invoices are on the billing page: Profile, then Billing. Choose View invoices and it opens our payment provider's billing portal, where every invoice is listed and downloadable.
Being an admin on your Cargado account is not the same as being a billing admin. The invoice list and the payment methods are visible only to the billing admin or the account owner. Everyone else sees the plan and its limits, and no invoices.
If you need access, ask whoever set the account up, or email success@cargado.com and we will tell you who holds it.
Plenty of teams want the invoice going to an AP inbox rather than to the person who signed up. There is no field in Cargado for this. Open the billing portal through Manage payment methods and look for a billing-email setting there. If it is not offered, email us the address you want invoices sent to and we will change it from our side.
Carrier access to the marketplace is free. There is no carrier subscription, no billing page for a carrier account, and no invoice to look for.
When you win a load, the broker pays you directly on whatever terms the two of you agree. Cargado is not in the middle of that payment and takes no percentage of the freight. If you have not been paid, that is a conversation with the broker, not with us, though tell us if you are getting nowhere.